Privacy Policy
At Terno, your privacy is not just an afterthought—it’s a core principle. We know you’re trusting us with sensitive data, and we take that responsibility seriously. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We collect information to make Terno work smoothly and securely for you. This includes:
Account Information – Name, email, organization details, and login credentials.
Data Sources – Connection details (like database host, schema, and authentication info) you provide when linking data sources.
Usage Data – Interactions with Terno, queries, system logs, device/browser type, and IP address.
Support Communications – If you contact us for help, we may store those communications for troubleshooting and improvement.
We do not sell your data. Ever.
2. How We Use Your Information
We use the information collected to:
Provide, operate, and improve Terno’s services.
Run secure data analysis within our sandboxed environment.
Personalize your experience (e.g., remembering preferences).
Diagnose and fix issues, and improve reliability.
Communicate updates, security notices, and support responses.
3. Data Security
Your data deserves fortress-level protection. We employ:
Encryption in transit and at rest.
Secure sandbox environments for executing queries.
SQLShield to prevent unauthorized access to sensitive fields, tables, or rows.
Regular security audits and monitoring.
Despite our best efforts, no system is 100% hack-proof—but we work hard to keep risks minimal.
4. Data Sharing
We only share your information in these limited situations:
With your consent – If you explicitly agree to share.
With service providers – Third-party vendors that help us run Terno (e.g., cloud hosting), under strict confidentiality agreements.
For legal reasons – If required by law, regulation, or valid legal request.
We do not share your data with advertisers.
5. Your Choices
Access & Update – You can update your account information at any time.
Delete – You can request deletion of your account and associated data.
Opt-Out – You can opt out of non-essential communications.
6. Data Retention
We keep your data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce agreements.
7. Children’s Privacy
Terno is not designed for children under 16, and we don’t knowingly collect information from them.
8. Changes to This Policy
We may update this Privacy Policy from time to time. If we make major changes, we’ll notify you via email or an in-app notice.
