FAQ
Common questions about Terno AI security, data access, and integrations.
Can the AI change or delete my data?
Section titled “Can the AI change or delete my data?”Not in your databases or warehouses. SQLShield checks every SQL query, and only read-only SELECT statements are allowed. Some app connectors, such as Google Ads, can also take actions. Actions need a workspace admin and write permission, and you can preview them with a dry run first.
Do I share my database password with the AI?
Section titled “Do I share my database password with the AI?”No. You enter connection details directly in Terno over an authenticated web session. An AI assistant connected over MCP only receives a link to that page, never a credential.
Who pays for questions asked by members?
Section titled “Who pays for questions asked by members?”Questions asked by members use your workspace’s credits.
How do I disconnect an AI assistant?
Section titled “How do I disconnect an AI assistant?”Remove the Terno connector or server in your AI app.
I still need help
Section titled “I still need help”Contact support and we’ll get back to you.